Welcome to my blog. In this blog I will write about music, technology, sociology, data, and personal philosophy. Actually, it will probably be a hodge-podge of things. Enjoy!
If I were a recipe blogger, I'd probably write about how I got into a snuggly sweater and curled up with a cup of tea and lovely set of Salesforce support docs to set up Email-to-Case this afternoon. But I'm not that person, so I'll just start writing. The Business Problem We needed a way … Continue reading Setting Up Internal IT Support with Email-to-Case