How to Find and Fix a Pesky Automation

The Business Problem I inherited a mature Salesforce org. I am always finding new surprises - quirks and automations that make my job full of ~wonder~. Today I ran into this issue with our online donations coming in through Formstack: The value was supposed to be "Completed," but an automation (process builder or workflow rule) … Continue reading How to Find and Fix a Pesky Automation

Analyzing Data from a Multiselect Picklist – Two Options

Today I'm writing about how to use multiselect picklists in an effective way using Salesforce or Excel. The Business Problem We took a survey of constituents. It integrated into Salesforce and populated a multi-select picklist. Let's say that picklist was called "Fruits" and showed a survey participant's favorite fruits. First mistake was using a multi-select … Continue reading Analyzing Data from a Multiselect Picklist – Two Options

Music Musings: Cam – “The Otherside”

More people should know about Cam. There, I said it. And she introduced herself on Twitter better than I ever could: https://twitter.com/camcountry/status/1325546785528565762 Cam's song "Burning House" got popular in 2015. The beautiful acoustic ballad was versatile enough for both the country stations and Light FM. In general, however, airplay has been dismal (which is not … Continue reading Music Musings: Cam – “The Otherside”

How I Fixed It: Duplicates of an Object with Two Lookups

This is a series of posts about data cleanup in Salesforce. The goal is to IDENTIFY, FIX, AND PREVENT data issues. The Problem We created a custom object that relates Contacts with each other ("Relationship") using two lookup fields ("Primary Contact" and "Secondary Contact"). Over time, a rogue form created up to 10 of the same record. … Continue reading How I Fixed It: Duplicates of an Object with Two Lookups

How I Fixed It: Improperly Formatted Contact Names

This is a series of posts about data cleanup in Salesforce. The goal is to IDENTIFY, FIX, AND PREVENT data issues. The Problem We have a series of forms (for making a donation or signing up for a program, for instance) that create Contact records in Salesforce. Some people type in all caps (e.g. BOB … Continue reading How I Fixed It: Improperly Formatted Contact Names

You Have to Put Down the Duckie…

In a skit on Sesame Street, every time Ernie tries to play the saxophone, it squeaks. Taking into account suspension of disbelief because he is a puppet, it does so because he is holding his rubber duck in his hand as a "security blanket." So, as the song goes... https://www.youtube.com/watch?v=acBixR_JRuM I saw this on Sesame … Continue reading You Have to Put Down the Duckie…